Learn the secrets to retaining customers, reselling customers,
and keeping them away
from your competition.
Attrition is enemy #1 for any company. If all emphasis is on selling, the simple truth of service is lost. More sales are made from great service than good selling skills! The best way to grow your business is to keep your customers and grow from there. By turning customers into raving fans, they will return with repeat and referral business and become your brand ambassadors in the marketplace.
There are two primary ways to grow your business. To increase business, you can grow market share by attracting new customers. Or, you can grow usage by getting current customers to purchase more of your products or services. However, with so many options in the marketplace, an unhappy customer is more apt to change providers over service than price. When one seller drops the ball, another is ready and willing to take their place. How does one differentiate themself from competitors? By providing service the customer can’t live without.
SUBJECT MATTER EXPERT
“You can tell Scott is more than a speaker, he’s an expert practitioner.”
Heidi Dickert, Fortune 500 Consultant to Facebook, LinkedIn, Microsoft
EXCEED SERVICE EXPECTATIONS
“Great relationships are about asking, interpreting, and truly understanding your customer so they feel valuable at multiple touchpoints.”
Emi Hart Sorenson, Senior Community Director, YELP
KEY OUTCOMES THAT DRIVE RESULTS
Five insights to relationship success.
Service strategies for growing relationship equity.
Customer Speak Out – Secrets to repeat & referral sales.
Uncovering insights into your customer’s service priorities.
Learn the system that meets and exceeds customer expectations consistently.
BRAND Yourself - Follow the Reputation Formula to develop your Service Signature.
WHAT OTHER LEADERS
EXCELLENCE IN CUSTOMER RETENTION
“Relationships are the basis for continued business with the customer or at the very least, a source of word-of-mouth advertising and referrals. As I reflect, the idea that ‘retention through attention’ is the key to ensuring repeat business. Repeat customers are won one-by-one through attention, but enemies are created by the dozen in this age of social media.”
Kevin Yim, Senior Director of Global Marketing, Hawaiian Airlines
“Scott’s presentation is fast paced and chock-full of great information that can’t help but keep the sales professional totally “tuned in” to what Scott is saying.” Hugh Yonamine, Director of Business Development, Platinum Mortgage
“I had the opportunity to share the stage with Scott at a Marketplace Leadership Seminar. Scott’s insights and energy have a very positive impact on the audience.”
Chris Widener, Best Selling Author